Legal

Refund & Cancellation Policy

Last updated: 25 October 2026

In short: if a try-on fails because of us, you get it back automatically. Unused packs can be refunded within 7 days of purchase.

1. What you buy

FitCam sells prepaid try-on packs. One try-on includes a live AI video try-on of one outfit, three photo try-ons of other outfits, and any photos you take during the video. Packs are a digital service and are added to your FitCam account right after payment.

2. Automatic refunds of try-ons

If a try-on cannot start because of a problem on our side or our AI partner's side, the try-on (or photo try-on) is returned to your account automatically.

3. Refunds of money

Unused packs: you can ask for a full refund within 7 days of purchase if you have not used any try-on from that pack.
Partly used packs: we refund the unused try-ons, proportionally, within 7 days of purchase.
Technical problems: if FitCam did not work for you and we could not fix it, write to us and we will refund you.
Refunds go back to the original payment method (UPI, card or net banking) within 5–7 working days after approval.

4. Not refundable

Try-ons that were completed. The AI preview is not an exact copy of the real garment (see our Terms).
Accounts suspended for breaking our Terms of Use.

5. Cancellation

Packs are one-time purchases, not subscriptions, so there is nothing to cancel. You will never be charged automatically.

6. How to ask for a refund

Email sachinkumarchahar567@gmail.com from the Gmail you use with FitCam, with your payment ID. We reply within 2 working days.